User experience is arguably the next frontier in technology. Making sure that user navigation through portals, websites and networks, whether in retail, energy, finance or health care is smooth and easy can often be the differentiating factor between a successful customer interaction and failure.
User experience consultant Paul Boag once mentioned, “Users are not always logical, at least not on the surface. To be a great designer you need to look a little bit deeper into how people think and act.” Perhaps few statements best sum up the value that password manager has provided to the user experience.
Prior to password manager, end-users had to login to pass the access control of multiple related, but independent software systems. This meant that every time an end-user navigated from one network feature to another, they often had to resubmit a username and password. Often for security purposes the username and passwords were different, resulting in endless passwords and usernames that had to be remembered, managed and changed on a regular basis.
Beyond this user interface and design advantage that password manager provides, there are four key ways in which password manager adds value to all of our lives:
Time:
Imagine having to prove your identity to authorities every time you turned onto a new street while driving to work. It would take forever to reach there. Before password manager, that was what it was like for most end-users navigating computer networks. Password manager, first and foremost, has removed the time wasted in having to constantly authenticate at work and at play.
Mobility:
Password manager has helped open the door to mobile computing by providing a single area to authenticate whether through a mobile device or desktop. This provides safe, secure and simple navigation 27/7 which lets the user choose when, where and how to navigate the sites they frequently need to visit.
Economics:
By providing a single sign-on at the front-end, companies on the back-end can better integrate while saving revenue on otherwise wasted IT Helpdesk costs associated with greater password reset issues. This helps vendors provide more and better service to customers while saving money.
User-friendly:
Password manager has helped simplify the entire user-navigation concept and democratized surfing. For those that are less tech-savvy and for our older loved ones, having to remember only one password and username, as opposed to three or four or twenty, makes the digital revolution more accessible to them.
Password manager has reshaped the way we interact in a digital world. It has not only made it easier for us to conduct business and live our lives on the Internet and on our mobile devices, but it also has made the whole experience more accessible and powerful.
This Blog was brought to you by Hypersocket and its CEO, Lee David Painter. With over 20 years of industry experience as a pioneer in IT Security, Lee developed the world’s first OpenSource browser-based SSL VPN (SSL-Explorer). Today Lee runs Hypersocket, a leader in virtual private network technology.
