Why make things easy when it’s so easy to make things hard? This question always enters my head when I think of Identity Management. In two decades of covering the Identify Management industry I have seen one company after another build identity management solutions that either over complicate the experience for the network administrator or […]
Category: Password-Self-Service
Why does my company need self-service password reset?
Wikipedia has defined self-service password reset as “any process or technology that allows users who have either forgotten their password or triggered an intruder lockout to authenticate with an alternate factor, and repair their own problem, without calling the help desk”. Simply put, self-service password reset allows you to manage your password through answering pre-set […]
Considerations for cloud in education
In recent years migrating to the cloud has become a common action for many educational establishments. When looking to migrate partial or entire on-premise services, it is important to ensure the transition is smooth, however this is not always the case. This often results in an increased load on the help desk and IT department. […]
How does Password Self-Service help to take the pressure off the Help Desk Team?
IT departments are under continued pressure from the business as a whole because approximately 50% of all IT help desk enquiries tend to be about password reset or unlocking of an account. Naturally, this creates a huge amount of unnecessary pressure on IT staff, having to deal with such a mundane issue that in theory […]
Identity Management Pre-Release 3
We are pleased to announce that the third public release of our 1.2 beta stream is now available. If you have a valid 1.1 license you can use this and run it alongside your 1.1 deployment to preview the new features if not you can still download the 1.2 BETA and evaluate it fully for […]
