Businesses of all sizes continually seek ways to increase efficiency and profitability in all areas of their organisation — everything from general operations to cybersecurity. Automation provides a means to deliver on that requirements by integrating into processes and performing tasks consistently. What is automation Automation enables a business to carry out tasks which would […]
Introduction Your aim is to deliver best-in-class support to all stakeholders, from students to faculty but with dwindling IT budgets and strained resources the service desk needs to consider technology without the enterprise-level price tag. With tech-savvy stakeholders managing and providing IT support has become more of challenge – on one hand, you need to […]
Increase operational efficiency of your service desk with these six principles and take your service provider business to the next level For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and the degree to which those services are delivered efficiently and profitably. In […]
With so many IT functions moving to the cloud, one of the areas IT admins are now looking into is self-service password reset (SSPR) and wondering what Office 365 self-service password reset is, how they can leverage it and what the potential benefits and drawbacks are for their business. In this article, we look at […]
Self-service portals are fast becoming a must-have as business demands increase but there is more to implementing one than you think A self-service portal is a customer-facing website which offers a collection of self-help functions that a user can access whenever they have a corresponding issue and execute the respective function to self-help and overcome […]
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