A service desk is the core function of a service provider business, getting the best from this department can be a crucial difference between a successful, profitable MSP and one that is not. For an MSP the service desk plays a critical role in the business, the level of service offered, the efficiency in delivery […]
Self-service password reset solutions help the service desk and business in security and productivity. With the evolution of technology the increase in identity theft and data breaches, the cost of the service desk is going up and the demands on CISO is ever growing. Self-service password reset solutions have evolved over the years to help […]
Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset and identity management all without the high costs that come with complete IDM solutions Identity self-service is a term that refers to a solution that straddles the line between fully-fledged self-service password reset (SSPR) and identity […]
Despite the increasing concern regarding privacy and protection, individuals and businesses are still falling short. The recent survey from The Ponemon Institute with authentication key vendor Yubico shows that IT professionals are still falling short when it comes to security practices in the workplace. The survey interviewed over 1,500 IT professionals and security practitioners to […]
The password is arguably the most popular and most common security measure available and yet can be the most vulnerable if not managed securely. Passwords, for example, do not provide a reliable identity check, verifying that the person using the password is the owner. A hacker who manages to steal your password can directly access […]
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