PENZANCE, England, Sept. 1st 2021 LogonBox, a leading provider of Identity Management and Authentication solutions, is excited to release LogonBox Directory, a Free Virtual Appliance that empowers SMBs to host an easy-to-use cloud directory. Organizations have realized how bloated and cumbersome legacy directories like Active Directory are. With the recent pandemic, their inflexibility has become […]
How to Sync On-Premise Active Directory Passwords with Office 365 and Google Apps in Real-Time
As a company that uses on-premise active directory passwords and Azure or Google Suite to access cloud services like Office 365, you have no doubt encountered the same issue that every other user has: the problem with synchronisation. By using the likes of Office 365 to run cloud services, you are still having to maintain […]
Running a Service Desk with the New Hybrid Workforce
The year 2020 has seen a sea of change: aside from the obvious health concerns and financial impacts, COVID-19 has forced businesses of all sizes to review and reassess the efficiency of their operations. Less than 12 months ago, there had been a staunch rejection of the idea that employees could effectively work from […]
5-Ways to cut IT service desk costs
With IT and technological advancements being the driving force behind company and customer interaction, IT is a serious business and an expensive one at that. According to a report by Gartner, global spending on IT is expected to be around £3.5 trillion in 2020 alone. The ever-evolving nature, and increasing reliance on IT, mean that […]
Reducing ticket volume with self-service portals
A survey by Zendesk highlighted that before reaching out to support channels, 81% of respondents try to take care of their problem. Self-service portals empower businesses to be where their end users are, whether that is employees onsite, located across the globe, or customers, so they can resolve their issues, improving end-user and agent satisfaction […]
