Exceeding customer expectation is everything. The statistics are everywhere. A recent survey revealed that 82 percent of U.S business leaders believe customers have higher expectations compared to three years ago – with 60 percent admitting to facing difficulties pleasing their customers. Similarly, a 2014 study showed that 87 percent of customers have requested help online, […]
Tag: self service password reset
3 Password Misconceptions to Avoid
Passwords are a hassle but a necessary one in order to keep information and data safe. This is especially crucial for any organization that records and stores sensitive information – credit card numbers, social security information, customer data – but as we’ve seen in the last few years, these things can be susceptible to weak […]
Three Key Tips for Successful IT Implementation
Performing IT Implementation, a new tool or service on a network is never an easy endeavor. I often meet with clients concerned with how implementing a Single Sign-On solution is going to be different than the tech install nightmares of the past. I also often hear the complaint that switching past platforms has always caused […]
File Transfer Server 101: The Top Four Characteristics of an Effective FTS
File Transfer Servers (FTS) make-up the backbone of many enterprise networks. But not all FTS software is alike – depending upon your needs, FTS solutions can carry a large array of variability. A file transfer server is a computer within the client/server model that is responsible for the central storage and management of data files. […]
What is Identity Management?
It can be seen that due to the growth of technology, online and offline identities have become intertwined. This is a result of individuals having an online personality that is different from their offline one. The internet is a vast world of varied identities and sometimes such represented identities may not coincide with what has […]
